FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our global shipping, pet relocation, freight options, and logistics support.

What global coverage does Care Cargo Express offer?

We provide comprehensive logistics and freight services across more than 120 countries worldwide, with a network of secure transit hubs and international partners.

Are my shipments insured during transit?

Yes, all shipments come with basic transit protection. Additional full-value cargo insurance can be requested for high-value goods or fragile items.

Is pet transportation safe with Care Cargo Express?

Yes. We strictly adhere to IPATA guidelines and international live animal regulations (IATA LAR). Pets travel in climate-controlled cabins with dedicated welfare monitoring.

What documents are required for international pet travel?

Requirements include an ISO microchip, valid rabies vaccination certificates, an international health certificate signed by an accredited veterinarian, and country-specific import permits.

How fast is air cargo delivery?

Our priority air freight services typically deliver within 1 to 3 business days, while standard air cargo services take 3 to 5 business days depending on the destination route.

Are there size or weight limits for air freight?

We accommodate cargo of virtually all sizes using standard passenger air, freighter aircraft, or chartered flights for oversized and heavy machinery equipment.

What is the difference between FCL and LCL shipping?

FCL (Full Container Load) reserves an entire container for your goods. LCL (Less than Container Load) allows you to share container space with other shipments to reduce costs.

How long does ocean freight take?

Transit times for ocean shipping vary by sea route, generally taking between 15 to 45 days. Specific timelines are provided upon booking.

Do you handle customs clearance for international shipments?

Yes, our in-house licensed customs brokers handle entry filings, tax/duty assessments, regulatory compliance checks, and clearance paperwork to prevent port delays.

Who pays for customs duties and import taxes?

Duties and taxes are set by local government authorities. They can either be prepaid by the sender (DDP) or paid by the receiver upon arrival (DDU/DAP) depending on your agreement.

Do you offer temporary or long-term warehousing?

Yes, we operate climate-controlled and secure warehousing facilities offering short-term transit holding, long-term storage, and distribution fulfillment solutions.

Are the storage facilities secure?

Our warehouses feature 24/7 CCTV monitoring, gated access controls, fire suppression systems, and inventory management software.

How can I track my shipment or pet live?

Simply enter your tracking number on our Track and Trace page to receive real-time location updates, milestone scans, and estimated arrival times 24/7.

What should I do if my shipment status hasn't updated?

Status updates occur at major transit hubs and customs checkpoints. If there has been no update for over 48 hours during transit, please contact our 24/7 support team with your tracking ID.

How are shipping costs calculated?

Shipping rates are determined based on actual weight or dimensional volume (whichever is greater), origin, destination, transit speed, and specialized handling requirements.

What payment methods do you accept?

We accept major credit/debit cards, bank wire transfers, direct corporate invoicing, and online payment gateways for seamless transactions worldwide.

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FREQUENTLY ASKED QUESTIONS

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